Farmington Hills Auto Repair

I can't say enough good things about this gem of an auto repair shop. The entire experience was a pleasure. The staff was super knowledgeable and friendly and did fantastic work to my vehicle. The owner is a true gentleman and went out of his way to accommodate my busy schedule and all at a very reasonable rate. My car drove like new when I got it back when others seemed to not know what to do to fix it. Thank you Griffin's Neighborhood Auto, you have a customer for life!

Great shop and crew. I met Bill a couple years ago when I was dealing with major health issues and needed some help and he stepped up BIGTIME and helped me with a couple cars . Very respectful and took great care with my cars. Would definitely recommend his shop. Also consider him a friend now !!!

Griffins has serviced our service trucks for many years and we are really happy with there work. We depend on theses trucks for our business and they have always been really honest and quick.

The team at the shop truly exceeded expectations with their assistance on my car. They conducted a comprehensive check of the vehicle and replaced the battery both swiftly and effectively. Furthermore, they were extraordinarily helpful in arranging with the moving company to pick up my car right from their location. The service was professional, timely, and polite. I strongly recommend this shop to anyone in need of dependable and efficient car maintenance and support. For fair pricing, excellent customer service, and knowledgeable mechanics, this is definitely the place to go!

The problem with antifreeze drip was fixed and I agreed to the price because I was there and need it the problem fixed, but at $436 to reconnect a clamp that needed the battery removed to get underneath and reconnect to stop the dripping of antifreeze, felt a bit over price. Also, that included a $21 to top off the antifreeze which I did the day before and due to the dripping that went down by a finger but just to top it off which it wasn’t much I was charged more than what I paid for a big bottle the day before.

Great service and fast response to a critical situation with my Mini. Reasonable prices.

I hired these guys for a pre-purchase inspection on a used vehicle. First, they squeezed my appointment in on very short notice to work with my schedule and that of the seller. The staff was friendly and professional and they provided a very thorough 1-hour-plus inspection at a reasonable price. I had an email copy of the report before I left the premises and bought the vehicle worry-free based on their diagnostics. I'd go back to them without hesitation. Thanks guys!

Using an alt account to leave a review as last time, I had received an angry call around 7:30pm from Mr. Griffin himself. Long story short, I had a very limited window of time to get my car fixed. His technicians and front staff understood the time constraint and ACCEPTED my business. They even shifted appointments around. Very grateful as they were helpful. Two days after picking my vehicle up, it unfortunately began to exhibit the same issues. I called the store and the front desk manager had spoken to me, saying I can bring it in again. However, there would be a charge. This to me was unacceptable, though the time constraints where difficult for them, they ultimately were the ones to agree to take my business, it is their duty at that point to perform proper repairs. After some back and forth, the manager eventually agreed to allow me to bring it back in free of charge. This seemed appropriate as it seems rather unreasonable be charged twice for the same repair, after the technicians failed to complete it properly the first time. I left a temporary 1 star review, stating it was temporary and I would update it after my car was worked on again. Mr. Griffin saw my review and called after hours saying it was unfair of me to force his employees to work on my car with such a short time frame, that he can't refund me because they technically worked on my vehicle and he has to pay his employees. He spoke down to me and started off hostile. In his "kindness" he said I could bring it back in for a reduced price. This is when I had informed him that I was told that it would be free. I then was told that his employees would never offer that and I was accused of being a liar. Things quickly de-escalated from there, both of us could have behaved a lot better. What prompted this review was hearing a friend have an unpleasant interaction with Mr. Griffin's business. He clearly has not grown in maturity. His responses to the negative reviews are always denying his poor behavior, blaming the customer, accusing them of lying, or calling them unreasonable. That likely will be the same response to this review. I'm sure most of the time his business performs their job not only well, but to an exceptional level. Unfortunately though, they are not perfect, but when his business is not perfect, the customer somehow is at fault. Looking forward to the predicted response Mr. Griffin. Edit: As predicted and for all to see, no accountability. Evidently sharing poor and real experiences for others to see is immature. Expecting the job to be done properly the first time and not being charged for them to attempt it a second time is entitlement.

I've been to a lot of mechanics in the past but Griffins is by far the most knowledgably. There techs are worth every penny and found and fixed the issue with my vehicle that seemed to elude others. These guys are great and I will be suggesting them to all my friends and clients at work. I'll definitely be back with my vehicle again. Thanks Scott and everyone you guys fixed what others couldn't in months and it took you lia day you guys rock!!! Thank you !!