Farmington Hills Auto Repair

I hired these guys for a pre-purchase inspection on a used vehicle. First, they squeezed my appointment in on very short notice to work with my schedule and that of the seller. The staff was friendly and professional and they provided a very thorough 1-hour-plus inspection at a reasonable price. I had an email copy of the report before I left the premises and bought the vehicle worry-free based on their diagnostics. I'd go back to them without hesitation. Thanks guys!

Using an alt account to leave a review as last time, I had received an angry call around 7:30pm from Mr. Griffin himself. Long story short, I had a very limited window of time to get my car fixed. His technicians and front staff understood the time constraint and ACCEPTED my business. They even shifted appointments around. Very grateful as they were helpful. Two days after picking my vehicle up, it unfortunately began to exhibit the same issues. I called the store and the front desk manager had spoken to me, saying I can bring it in again. However, there would be a charge. This to me was unacceptable, though the time constraints where difficult for them, they ultimately were the ones to agree to take my business, it is their duty at that point to perform proper repairs. After some back and forth, the manager eventually agreed to allow me to bring it back in free of charge. This seemed appropriate as it seems rather unreasonable be charged twice for the same repair, after the technicians failed to complete it properly the first time. I left a temporary 1 star review, stating it was temporary and I would update it after my car was worked on again. Mr. Griffin saw my review and called after hours saying it was unfair of me to force his employees to work on my car with such a short time frame, that he can't refund me because they technically worked on my vehicle and he has to pay his employees. He spoke down to me and started off hostile. In his "kindness" he said I could bring it back in for a reduced price. This is when I had informed him that I was told that it would be free. I then was told that his employees would never offer that and I was accused of being a liar. Things quickly de-escalated from there, both of us could have behaved a lot better. What prompted this review was hearing a friend have an unpleasant interaction with Mr. Griffin's business. He clearly has not grown in maturity. His responses to the negative reviews are always denying his poor behavior, blaming the customer, accusing them of lying, or calling them unreasonable. That likely will be the same response to this review. I'm sure most of the time his business performs their job not only well, but to an exceptional level. Unfortunately though, they are not perfect, but when his business is not perfect, the customer somehow is at fault. Looking forward to the predicted response Mr. Griffin. Edit: As predicted and for all to see, no accountability. Evidently sharing poor and real experiences for others to see is immature. Expecting the job to be done properly the first time and not being charged for them to attempt it a second time is entitlement.

I've been to a lot of mechanics in the past but Griffins is by far the most knowledgably. There techs are worth every penny and found and fixed the issue with my vehicle that seemed to elude others. These guys are great and I will be suggesting them to all my friends and clients at work. I'll definitely be back with my vehicle again. Thanks Scott and everyone you guys fixed what others couldn't in months and it took you lia day you guys rock!!! Thank you !!

Great service